I ordered some decking from B&Q's website, where I was allowed to pick the day for delivery. Assuming this could be trusted, and after receiving email confirmation of the delivery day I went ahead and booked in various tradespeople to work around this date. The day before I had still heard nothing, but just assumed this was how B&Q worked and the delivery would be a standard 9-5 the next day. On the day itself I did get a little concerned and after many attempts finally managed to get hold of someone on the phone - it seems they had delayed my delivery and decided not to inform me of such. I understand delivery delays can happen, especially given the current covid situation, but the lack of communication is unforgivable and has left me seriously out of pocket. I would recommend you look elsewhere for your bulk delivery needs.