Utterly useless website. Kitchen worktops advertised as 'new'- add to basket - then told ' B & Q don't stock it.' Laughable. Door handles arrive battered - customer service agree to replace - that was a month ago and still no handles. Another order over £200 - so no delivery charges - on arrival 2 items only with a total cost below £50 so charges apply. No email regarding my order not being fulfilled so I can cancel and order elsewhere. Then the corker of an order of £500 for internal doors, handles etc. Money taken out of my account and B & Q have no record of my order! I then have to deal with a level of stupid I have never encountered before when dealing with customer disservice. Avoid.