We just recently ordered a new shower for my father in law as his old one had broken down. We were informed the delivery would be on 2 days time. This was fine. The night before the shower was due to arrive we received a text from the courier informing us the that they had the item and the time slot to be delivered. We were able to track it. At the same time we received an email from b&q stating they had given us a refund. We telephoned b&q whose customer service manor was appalling and they told us we had the refund as they did not have any stock of this item despite the website stating there was 4 available upon ordering. Clearly this company have not got a clue what they are doing. The next morning at the stated delivery time the shower arrived and my husband fitted it. B&qs attitudes have been appalling for years and its time to address the issues they have starting with how to speak to its customers. After all this my father in law is pleased with his new "free" shower.