Qued outside the Trafford store 20 mins due to covid no problem I understand that. When inside asked a member of staff is the cutting station open as I require some wood cutting this is at 1625 yes sir it is but the member of staff that cuts is on his break till 17.00. Oh well I'll wait the 35 mins as I have already waited 20 mins to get in. 17.10 a member of staff tells me the member of staff who cuts wood will be another 30 mins on his dinner. That is a hour and 15 mins wait. Was not prepared to wait any longer so went to go to customer services to complain and was told I would have to follow one way system and que up again outside to get back to customer services. What happened to common sense and treat customers right so they will come back. Disgrace