We ordered a kitchen including a dishwasher sink tap and extractor. The delivery was arranged to the property where the kitchen fitter was waiting. Later in the day we had an email from B&Q stating the dishwasher was no longer in stock and offered an alternative. Why we were told after the delivery and not before is very poor. However, we looked at the alternative offered and accepted that. We were told we wouldn't have to pay the difference as agreed with the customer services manager. Was told we would receive an email confirming this once forms had been returned that evening stating dishwasher not delivered. The problem was handed to me by my husband who ordered products and the adviser spoke to me and was very helpful. I pointed out that the plumber was booked in to fit the dishwasher etc as per the delivery date and was going to unavailable after this time. However, the next evening was a totally different matter. As we hadn't received an email I rang customer services again and spoke to Craig who refused to talk to me about the problem as the account was in my name. I explained that i had spoke to the advisor the previous night he told me he wasn't prepared to lose his job for talking to me even though I had told him word for word what had been agreed. I asked to speak to a manager and he said I couldn't. I asked again and again he refused. I asked his surname and he refused to give me that and hung up. My husband has since rang and put in a formal complaint has heard nothing since. Has rung again since to find out what is happening with the dishwasher and not sure when this could be delivered. Have now asked for money to be returned and we will shop elsewhere. We were then told would have to check to see if we could have our money back! Absolutely disgusted with service and attitude of staff on customer services telephones. Seriously think about buying anything from these.