I happened to have the unfortunate experience of having to use B&Q(Greenwich)this morning to try purchase paving slabs that needed to be matched in with other slabs, usually half an hour before entering the Greenwich branch I have to psych myself up and ready myself for their appalling lack of customer service skills and wrestle with their atrocious lazy attitude, (B&Q staff in Belvedere and Dartford are quite helpful) A total waste of my morning where they were showing a stock of 49 slabs before leaving my house, when I checked the section there were no slabs there, I proceeded to find a member of staff to ask if maybe they were in the store's warehouse yard awaiting dispatch to the section, he rudely pointed me to another member of staff and if by premonition or great intervention I already knew what this other member of staff would say before the words could even leave his mouth "sorry sir if they ain't on the section wee don't ave em" I'm sure this is a well rehearsed answer in the Greenwich store, rather than me trying to explain that your showing 49 slabs he wasn't programmed in the world of customer service to dissect this information or use his initiative or brain to be able to say " let me check sir why we're showing 49 or let me find someone more experienced that can help you, his answer was a very reassuring "hav you try Beckton mate? so rather than me try to re-educate him in the simple laws and skills of good customer service and have him, zombie like, look straight through me and think has this geezer just landed here from another planet, I proceeded to ring B&Q customer service who informed me that I could pay for the slabs online and be reassured that I can pick them up the following day, great idea in theory you'd think!, until you go to pay for them online and it's not giving you the option to click and collect rather the option is pay £30 and you can have them delivered while I have my big van parked outside where I can load them in myself. On a serious note, poor store management leadership leads to poor colleague performance on the shop floor, that's why I tend to mostly shop in Screwfix or Toolstaion who are miles ahead of B&Q not only on price but also customer service, wakeup B&Q head office you've really dropped the ball regarding this store especially in these unprecedented times we're in, the bigger you are the harder you will fall