Ordered online. Items delivered in two separate deliveries. One item had been opened and re sealed and had parts missing yet had been picked for our delivery. It looked like a 3 year old had resealed it leaving large gaps in the packaging. Another item was not in the parcel altogether. After an online chat to sort this issue i was told they couldnt as the items had come ftom the Derby shop ! However i had ordered online ! The second delivery of fence panels was just left outside out house propped against the wall, despite there being someone in the delivery driver did not knock the door or alert anyone of the delivery but just left. We found the items sometime later when we left the house. Over All really poor service from B&Q and I won't be ordering again.