Shocking product and abysmal exchange customer service. Having been a B&Q customer for in excess of 20 odd years, I am finding I will be going elsewhere. Staff at the Shrewsbury branch were downright rude. Purchased 2 gas BBQs, on reading the reviews and the cost of acquiring gas, as the store don't sell BP gas refills, I decided within 10 minutes of buying them; to take the unopened products back for an exchange. For which I thought would be a simple process. Approached the exchange desk, not doing exchanges, so waited in a baking hot store for a checkout to become available. Only 3 checkouts were open. I went to the end till CASH AND CARDS. Remember that it will be important shortly. Cashier was an abrupt person Kat. Asked to exchange the products for a charcoal BBQ and a pack of charcoal. She took out a pair of scissors and opened both returns which were sealed, peeped inside the box. "We have to do this as it's company policy". We'll that was news to me. So the exchange goes ahead. I had used an online email discount of £5 off when spending £50. So the new product meant that I should not have any difference to find. NO! "YOU CANNOT HAVE THE SAME VALUE ON A NEW TRANSACTION". I paid the extra £5 so now the discount had disappeared into thin air. I dared to pay by filthy dirty cash. Again the grumpy cashier objected. I asked for a manager and got fobbed off by a supervisor. Who was most unhelpful until I demanded the £5 cash back and that the voucher was a complete con. She begrudgingly refunded it. I complained regarding the tone and demeanour of the cashier. Told them I would take it further. Neither were bothered. So if I was you don't try to B&Q it. Choose a reputable retailer who is customer focused and friendly. There is no customer loyalty at B&Q.