Back in June I ordered a sail for my gazebo, expecting delivery the next day. I then received an email saying it will be delayed, which was fair enough. After a week or so I contacted their delivery company who said they couldn't fine package & to contact B&Q. Several contacts made with B&Q, them saying they will chase it up, then saying they will send another, then saying they couldn't and will have to wait for a refund or contact from delivery company. Not all, but most phone contact with B&Q, the staff were rude & unhelpful. Absolutely disgusted with the service & some of the staff I spoke to. AM YET TO RECEIVE ITEM OR REFUND and have had no correspondence from either B&Q or delivery company. Quite frankly, they don't deserve the one star I have given them.