Today I have attempted at least 6 times to buy some products from them via their website. After navigating my way to the appropriate section I found what I was looking for and added each item to my basket before heading to the checkout portion of the site. This is where I started to have issues. After completing the details section and proceeding to try to pay for the items, I was unceremoniously notified that there was a problem with the transaction. A couple of further attempts resulted in the same result and a lost basket that couldnt be viewed meaning id have to start all over again. I phoned my bank and they checked the error code that was displayed, I answered the security questions, all checks out, card is good, funds to support the purchase in the account. Re filled all the forms, submitted the order, boom. Same issue. Tried again, same result. Then attempted again on a different computer, different card same effect, they dont want my custom. :D Phoned their head orifice, no help at all, couldnt do the order over the phone, told me to contact a local branch. Phoned their wednesbury branch, told them of the issues, they cant do it cos of covid. Didnt know you could catch it over the phone....... So Im now stuck. Im not going to visit the place, theyve got some of the dumbest restrictions in place ever seen, I think theyre trying to out-stalag screwfix..., stand here, get back! dont go that way, go the other way, no not like that like this, wear your mask, take me roughly from behind..... I can say with total conviction, digging a ten foot long trench in sewage contaminated clay has been an absolute pleasure this morning, breaking 9 inch concrete was a joy, manhandling half a ton of waste was educational and utterly fulfilling, virtually sexual in comparison to trying to order some plastic pipes and fittings from B and Q-useless. Theyre never going to survive if they carry on like this. Total waste of my time so now ill have to go try to find a local company that will want to take my money. Tired of this nonsense I am.