If I could give a NEGATIVE 10 Star Review, I would!!!! This is the absolute worst company and customer service experience ever when dealing with either a closed-door pharmacy, specialty mail-order pharmacy or compounding pharmacy. The website looks legit and upstanding, but this is a company that someone cooked up in their garage during the pandemic to make a buck. Two orders for nearly $600 for 10 B12 shots that I never received a shipping confirmation or tracking information for the FedEx service I and my wife paid for on two separate orders across two accounts. The medication orders were shipped out via USPS Priority Two Day in unmarked, unlabeled, and non-temperature-controlled packaging and then subsequently delivered by the mail carrier to a community mailbox and left for over 12 hours as B12RX did not notify us of the shipment and to be on the lookout. The Post Office Carrier, unaware that the packages contained temperature-sensitive medication over two days, placed the packages in the community mailbox and regularly delivered mail. Unpon was retrieving the packages from the mailbox. Mind you, we live in the Houston area, where it is currently triple digits over 110 degrees, making the metal community mailbox of over 40 homes a hot box. The 3" x 2" cold pack (NOT DRY ICE) was completely melted and a gooey mess! I immediately contacted B12RX via phone and got a recording that no one was available. I left a voice mail that evening on 06/06/2024 and received an email response from Huntley, who responded with the following statement, "For storage, the product doesn't need to be refrigerated; we test some injections at random by storing them at room temperature and then testing them each month to see if the active ingredients are still potent. Our testing has shown that the injections hold their potency for up to nine months after they are produced." However, what Huntley responded was not my concern as I was not asking about storage of the medication upon receiving it in my home. But in truth, I was upset that my and my wife's medication orders were shipped out by a service other than what we paid for and were left in a hot mailbox and are now useless to us because the medication efficacy is now compromised due to exposure to excessive heat when the packaging says store at temperature between 68-77 degrees. On 06/17/2024, we have yet to receive a phone call or response from either Huntley or another representative regarding a resolution to this matter. I tried contacting CGS Pharmacy in Maryland, but the company phone numbers are disconnected, and no one has responded to the emails I sent. I tried looking up the pharmacy and found that CGS Pharmacy and B12RX have the EXACT SAME physical address. Because neither CGS Pharmacy nor B12RX cares about resolving this matter, I have contacted the Maryland State Board of Pharmacy and the DEA for fraudulent and suspicious pharmaceutical online activities and sales.