Absolute shambles of a company!!! We ordered a cot on the 14th December which showed as in stock on their website (it still does now which is a lie), we chose EU shipping at checkout as we live in Spain and it said 3-5 working days. We didn't hear anything from them so I contacted them on the live chat to be told the cot had been ordered in from the supplier and they were just waiting for it to arrive but it would now be there after Christmas. Quite annoying that we weren't informed of this but ok. I left it until after Xmas and then chased it up again to be told they were still waiting for the cot to arrive from Babymore, the supplier. I was sceptical at this point and felt I was being fobbed off so I contacted Babymore direct to find out if BabySecurity had even placed the order with them. Low and behold they hadn't. We then received an email from Charlotte at BabySecurity who said the cot had not been ordered in at all (this was now 11th Jan so almost a month after we had purchased) so basically they had been fobbing us off as I expected. Charlotte told us she was going order it herself and that it would be with them by the end of the week. Friday came again and we heard nothing from them so I called them to be told AGAIN the cot had not been ordered. They now said that the supplier would send the cot out directly to us (they told us that this was not possible originally with us being in Spain). The girl on the phone did not have a clue what was going on so I eventually cancelled the order for a refund. Complete waste of 5 weeks waiting for a cot that was never going to arrive. If it had been ordered when we actually placed the order it could have been here before Brexit as I now have to find another company to deliver this to Spain for me and will now incur export charges which is annoying as we ordered in plenty of time to have this delivered prior to 31st Dec!!! My baby is now due in 2 weeks and we do not have a cot and it is unlikely that we will get one in time, you have just added unnecessary stress to an already stressful time!! I struggle to see how this could of gone so wrong, you simply needed to order the cot from the UK supplier to be delivered at your warehouse then arrange for it to be sent to us. If there were any delays it is at least common courtesy to tell us as your customer rather than ignoring emails and live chat messages. The whole thing is a shambles and no one has any idea what they are doing. Like most of the other reviews, AVOID at all costs if you actually want your item to arrive!!!!