I recently ordered a Lascal Maxi buggy board in red. I didnt really worry about the colour it was just the one that came up when i googled for deals. Having put in the order it specified 2-3 day delivery and money was taken from my account. 5 days later I hadn't heard anything. I emailed to check on progress. I received an email to apologise but the red buggy board wasn't in stock but they could send a blue one immediately. I agreed to this and as promised the blue board was dispatched the next day and received within 2 days. In terms of price and customer service once I emailed service was great it was just a shame I had to email to find out what was happening otherwise Im not sure if I'd still be waiting.