Original item I ordered was out of stock. I was quickly emailed about this and was given the option to wait or order an alternative. I went with the latter as needed the item sooner rather than later. 6 days later and still no item so I emailed to be told that the item will be with me by Wednesday (2 days time). The item did indeed arrive 2 days later by Royal Mail Tracked 24. I entered the tracking number in online to see that the item was posted on the Monday AFTER querying where my item was! It had clearly been forgotten about and not sent out the 6 days before as had been told then that it would be despatched immediately. Took a total of 10 days to arrive unlike the 2-3 days stated on their website. The product itself is perfect just need to remember to post it!!