I would like to make a complaint about a recent order and they way I have been spoken to by someone at your head office. I am utterly appalled! So I came across your company at the baby show. I had never heard of you before. We were interested in the Chico Magic ''Bundle 1'' it was £239 and come with two sheets and a night light. I am currently 9 months pregnant and we fixed our chico last night, only to find no night light or sheets. I called head office at 10.44am today 07/12/18, phone was answered by a Female. I explained what had happened and she advised that apparently I didn't tick the box for the bundle. Ok fair enough, however I explained that why would I pay the same price and not want the bundle? She was SO rude, her tone was patronizing and condescending. I expected a gesture of goodwill given that there was no price difference. To which she sniggered as if i was saying something so outrageous. For the same price I should have received x2 sheets and a night light. Over a tick box I shouldn't have been treated this way. Out of principle I said, I feel like returning the item as I do not feel this is acceptable, to which she again sniggered as if she couldn't care less. She was like 'fine, but you will have to pay £15 to return'. So she would rather loose out on £239 than provide someone with good customer service and honor them with the original offer that attracted me to your company in the first place. I am 9months pregnant and I do not expect to be treated this way or spoken to SO rudely. I have many pregnant friends at the moment and will be deterring them from buying from a company like Baby Security, who have no value for their customers or any intentions on helping them with any issues. Please advise how I can return this item, I would rather pay £15 to return than give my money to a company who has no value for their customers and at 9months pregnant I should not have been spoken to in this manner. Absolutely disgusting behavior. Your staff need retraining on customer service. Anyone reading this, steer clear. They will give you the sales talk to make you buy but if you have problems you are greeting by rude, undermanned and untrained staff.