I purchased a few items with Baby Planet at a baby show in March. Following the show, i did some research into the company and was worried by the bad reviews i found online. I instantly called the company for clarification and got straight through to the customer service team, they had my orders and confirmed what i had been told regarding delivery times at the show. I am pleased to say, following this the customer service has been excellent by Phone, Email and Twitter. All of my enquires have been answered within the same day. Plus, all items ordered were delivered within the time frame specified. You just need to be prepared that when they say at a baby show it is 10 - 12 weeks for delivery, it will be. We paid a fantastic price at the show so waiting for the items wasn't an issue. I am very pleased with the service we received so if you are in the same situation as I was and worried following reading reviews, i hope this gives you peace of mind.