I am using my GPS for my caravan, so not making full use of the software, but would have welcomed a copy of the better instructions I needed to get it all started and understand all the elements I needed to set up. I have had to make phone calls instead and I still think I have set some things up wrongly. Whilst I know I can get in touch at any time, perhaps a call to help set up would be an extra service to new customers.
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