I bought a recliner living room couch and love seat before 3 months old the arm on the couch was tearing off from the couch I called the store said they would send some one out I figured it’s brand new they will replace it but no they said they had to try and fix it first so he sewed it back using what looks like fishing line I knew it would not last I was right a few months and it’s way worse every hole he made is now tearing apart so I called the store. So they just sent the gentleman out again he wanted to fix it again but now the footrest broke also I told it was no need to fix it again because it would even rip even worse you not gonna be able to sell it it’s just gonna keep getting worse and worse until time. Too much time goes by and you do nothing so he said he took pictures and he would file report and he would stand behind me. Never heard anything so called the store The lady I got hold of told me that she just had a problem just like mine with another customer and the company wouldn’t do anything and she really had to go to back for the customer which tells me they’re having problems with their furniture line and company does not care about customers so she told me she’d get back with me in a couple hours and never heard anything called. The next day was told to call back again called the third day was told I had talk to a manager did I get a hold of the manager? They said the manager called me, but I received no calls from anybody. I’m home all the time with my service animal, so I filed business complaint I have been writing on their webpages. When I talk to their service people, they told me since I didn’t have them fix it or allow them to fix it the second time that they probably wouldn’t do anything but he would pass it on so now I have no trust whatsoever in the company or its product I’m asking for a refund and then come get their junk. Like I said I’m disabled have been for 11 years. I get relief from sitting in a recliner that is broken now I guess they want me to roll up in court with my Rollator my service, dog and the phone call report from where I talk to the lady at the store and Sue Doesn’t make any sense it’ll be cheaper on the company just to settle me a check and pick up the furniture or they can pay the legal fees for my lawyer too everybody to stay away from Babcock furniture they’re a very bad company and their company also