Bought living room sofas in March 2023 and by May of 2023 the first Technician came out to see why the sofa is slouched wherever you sit in it. Nothing came out of that visit then I had a 2nd visit in August same year same result nothing came out of that visit. Then comes the last tech June 2024 who agreed with me that the sofa is slouched when he himself sat in it. I waited for the follow up call but never received one. I called to do a follow up call only to hear from them that due to wear and tear there’s nothing to be done about it. The love seat that was bought at the same time and used in the same manner doesn’t have this issue. Obviously there is a problem with the sofa. I’m here to say PLEASE DON’T WASTE YOU HARD EARN MONEY ON THESE PEOPLE go shop elsewhere spend a few bucks more but get your money’s worth. If it was possible I would give a zero star rating but that’s not available.