Oh, where do I even begin with this 'glorious' letting agency? If you're looking for a masterclass in ignoring customers, avoiding responsibility, and achieving absolutely nothing, then look no further! These guys are true professionals—professionals at not responding to emails, never answering phone calls, and generally doing less than the bare minimum. In fact, I think they’ve elevated “doing nothing” to an art form. Need something fixed? Good luck with that! Expecting a response to your tenth email or phone call? How adorable of you to think that would happen. They’ll take your money with the kind of enthusiasm you wish they showed for literally anything else, then proceed to vanish like Houdini. Recommending this agency? Only if you enjoy watching a slow-motion disaster unfold in real-time. If “complete incompetence” is your vibe, then these guys are your perfect match. Stay away, unless you want the full experience of banging your head against a wall while screaming into the void. Absolute shambles. Truly, even 1 star is too much for what they present and 'deliver'! Absolute joke! Stay away from Wanstead branch (Adam) and Leytonstone (Mark). Even people from complaint team or as they call it 'customer care' team , don't get the grip what they are for.