I was really excited to order from this company because my partner lives far from me so I wanted to give him a surprise for his bday. I order the cake on the 27th of January paid a £15.00 “two day” order fee. The cake totalled £31.99 for a letterbox cake which was a lot for such a small cake but they guaranteed it would be there on the 1st. It did not arrive. We phone customer service and we were told we’ll get a phone call back. When she phoned back she said the cake wouldn’t arrive and might be the day after or two days after she couldn’t give a date. Don’t need the cake now! The birthday has passed. I paid the crazy postage price because I needed the cake for the birthday. Phoned saying I want a refund and was told to email. I’ll post an update on how that goes but seeing the other posts I have no hope that I’ll actually get my money back. I would not recommend this company at all. Update the cake still hasn’t arrived and bakerdays emailed saying they don’t know what happened and they can send me a new cake or give me credit. What a joke why would I need a cake now and why would I want to reorder from them. BAKERDAYS YOU ARE A SCAM!