I ordered a cake for my 80 year old grandma whose pretty much been at home since covid. I wanted to cheer her up so ordered her a letterbox valentine cake. It would have made her day. I put a note to the courier company DX that the cake could also be left in her porch, which she ALWAYS keeps open. Delivery drivers aren't patient, if they ring her door bell, she would not be able to run, she's 80 so the porch open would give her time. No cake arrived, yet I got notification so she checked everywhere after I had to spoil the surprise. Worried, she searched with neighbours and now very upset, which isn't what I wanted my Grandma to feel, I was supposed to cheer her up. No cake, absolutely nothing! I checked for a picture to see where they allegedly put this parcel as it said "delivered to porch" no picture was downloadable. I contacted Bakerdays and they weren't bothered at all, they showed ZERO concern that I paid money, but most of all that an 80 year old elderly person was left worried, upset and cakeless. They just said to me it was dumped by bins, hold on!!! Since when is the bins the porch???????? The courier LIED and Bakerdays enabled them in this lie. The cake was NOT anywhere. Bakerdays, didn't give a damn! And offered 25% off next purchase. HOLD ON! Where's the cake?! I was prepared to take a credit note for the cost of the cake. I had planned to use Bakerdays as a company to use to send cakes instead of birthday cards. I had planned to introduce to a client to use for their staff as its a quirky gift, but after treating my 80 year old Grandma like trash and not giving a damn about no cake and so blase that I paid money for this cake and enabling DX to lie, I find this fraudulent and abhorrent. AVOID!!!!