Was easy to order and received confirmation the cake would arrive on 18th October between 11.15 & 1.15. It arrived at around 5.40pm & my husband saw the courier flipping the box like a football as he walked down the drive! However, it was so well packaged within its box and again within another box that it was totally undamaged. It was well received the next day for my sister’s birthday. Having read other reviews on here now, I feel we were very lucky that our experience was good. It looked lovely and tasted very nice too. Would order again but now feel unsure due to having read other reviews.