First off these people were very difficult to communicate with and took days to answer my initial emails. Finally got the proofs I wanted. Balloons were delivered quickly. Quality was really good! I was not happy with the gold ink on my pink balloons as it was not really visible, and really feel that as the professionals printing that they should have advised me that the print would not really stand out. I asked politely for a compromise; if a reprint with different colour could be done with a discount (NOT free balloons!) and was refused saying that these were the colours I chose as per the proof. Yes they were: but as a professional company I feel that they did not advise me appropriately, and I feel that the aftercare (when I was unhappy) was particularly poor.