I recently had an extremely disappointing experience with Bally's customer service, which I feel compelled to bring to your attention. I placed an order for a 90cm-sized belt, but unfortunately, the company sent me an incorrect size (100cm/L size). In an attempt to rectify the situation, I contacted customer service and requested the correct item. To my dismay, their response was far from satisfactory. They simply informed me that they were unable to facilitate an exchange and instead provided instructions on returning the incorrect product. This response was utterly unacceptable, especially considering that the mistake originated from the company. They should have promptly sent me the correct item or offered an alternative of equal value, but instead, they did nothing but waste my time. Despite my repeated requests to involve a manager in our email correspondence, the customer service agent chose to ignore this, further exacerbating my frustration. I am extremely dissatisfied with this experience, and as a result, I have decided never to make another purchase from Bally. Additionally, I intend to share my negative experience with my friends and family to discourage them from patronizing this company.