Purchased mens dress shirts on Banana Republic web site NOT Banana Republic “Factory” website. Shirts were advertised as “on sale” and could be returned at Banana Republic store. Shirts did not fit and i went to Banana Republic store to return them. The store would not accept the shirts for return because they were “factory” shirts as indicated by “3 small dots” that were present under the word Banana Republic on sewn in label in the shirt collar. Banana Republic sent me “factory quality” shirts even though I ordered from the non-factory web site. At no time during my ordering process was I informed that these were factory quality shirts. The sale was on their regular web site so one would assume they were their regular high quality shirts on sale. The sales Clerk at the store was rude and not helpful. She just kept insisting I purchased these from the factory. I even showed her online where I purchased them from in my order history and it was not the Banana Republic Factory but she said she couldn’t help me. And that they were definitely purchased from the factory. In order to return them to a Factory Store I would have to drive 200 miles to the nearest Banana Republic Factory store. I asked the sales associate to contact customer service for me but she refused. When I returned home I contacted customer service myself. Because I had already requested and printed my request for “in store return” I was unable to get a UPS return label without assistance. Shame on you Banana Republic for sending factory quality products instead the real thing. I will no longer purchases from Banana Republic. Consumer beware. Had I not went to return the shirts I wouldn’t have known that they sent me factory quality product instead of the real thing. Beware… If 3 small dots are present on the tag sewn into the clothing under the “Banana Republic “ logo… the clothing is a factory quality product.