So get this. I tried to buy a Banana Republic shirt online with the gift card that my daughter kindly gave me only to be told that I can't redeem cards online- I must go to the store. I take time out to go to the store who tell me that the shirt is an online offer only for which I cannot use the card. I thus have no way to buy the shirt I want with a gift card I now have to buy the shirt AND have it delivered in order that I can go back to the store with the goods to prove I'm not lying and they will refund my purchase using the card. Hence it has taken me 2 online visits, 2 store visits and an upfront payment to buy a shirt.!!!! Pathetic What century are these people in - BR is a pale shadow of what it used to be in terms of range, quality and customer service and I for one will avoid them like the plague from now on — at ?Banana Republic (Canary Wharf) Clive Sent from my iPad