I'd like to add my voice to the legions of dissatisfied customers and warn everyone I can to steer well clear of this travesty of a bank. I can't understand how they can remain in business, but they act more like a crime syndicate than a bank. They have literally extorted money out of me over the last days while I have tried in vain to cancel my account with them. We left Spain in February and I informed them by phone and email to cancel my life insurance policy. We left the account open as we had previously discussed at the branch in person as we were expecting a tax return. We were told we could operate our finances easily via the app outside Spain. This has not been the case. We have moved to Japan on 5th February, and have been busy settling into our new home, so have not been able to check every minute to see what they are doing. They never sent us ANY notifications of money taken. When I checked our account some time later they had taken money for the policy I cancelled. I rang to complain and they denied that I cancelled it, even though I have the proof. We decided to use our new account here to receive the tax return and to end all contact with them. We know we had to have zero balance to cancel, so I started to move money out and buy a few items as my card was still active. When I went to close the account this week they had taken 60eu in fees without any warning and put us in deficit. We then tried to pay the 58.10 eu so as to close it and they charged us another 28.00eu for being overdrawn. I've lived in 10 different countries around the world and never come across such crooked bankers as in Spain. IT'S OUR ACCOUNT, YOU ARE THERE TO PROTECT AND SERVICE YOUR CUSTOMERS, NOT ROB THEM!! You are pathetic!