Title: Negative Experience with Sabadell Sol: A Customer's Perspective Introduction: As a former client with five years of experience, I feel compelled to share my dissatisfaction with Sabadell Sol, outlining the various issues I encountered during my time with the bank. This review aims to shed light on the problems I faced, including poor communication, exorbitant fees, misleading advertising, and a lack of transparency regarding mortgages. Based on my observations and the numerous negative reviews, it is apparent that significant improvements are needed within the institution. 1. Communication Challenges: Throughout my tenure, one of the most frustrating aspects was the bank's lack of responsiveness. Phone calls and emails consistently went unanswered, making it difficult to address concerns or seek assistance promptly. This unavailability hindered efficient communication and left clients feeling neglected. 2. High Fees and Unexplained Charges: Sabadell Sol's fee structure proved to be excessively high, burdening clients with unexpected costs. Moreover, the bank often levied additional charges without clear explanations, leaving customers to question the legitimacy of these expenses. Such practices undermined trust and added unnecessary financial strain on clientele. 3. Misleading Mortgage Practices: The bank's mortgage procedures did not align with the promises made in their advertising campaigns. Instead of a seamless process, customers faced obstacles such as unexpected excursions and excessive fees. Obtaining mortgage-related tasks completed consumed considerable time and effort, resulting in a frustrating experience. 4. Poor Customer Reviews: An alarming 85% of customer reviews regarding Sabadell Sol express dissatisfaction. This overwhelming negativity highlights consistent issues faced by clients and points to widespread shortcomings within the institution. The recurring negative comments emphasize the need for improvement in various operational areas. Conclusion: Considering the challenges I personally endured during my five-year association with Sabadell Sol, I have made the decision to terminate my relationship with the bank. The significant number of negative reviews further substantiates the concerns I have raised, suggesting that this financial institution requires fundamental changes. To provide a better banking experience, Sabadell Sol should prioritize effective communication, reduce fees to a more reasonable level, and rectify the discrepancies between their advertising claims and the reality of their mortgage services.