Worst customer service ever! They have confirmed that they have blocked an automatic transfer. This was not done correctly so the transfer was still done. Then I had to call again to cancel it, they have told me that only the office that I have opened the account can do it and they have sent an email to them URGENTLY to recover the transfer back (even if I had to pay for the service 25 euros .. for their mistake) and to not worried because in 24h tops this money will be back on my account. Of course, the 2nd time nothing was done. I have called this morning and they told me they will call me back immediately once they have this reviewed. No one called back of course. I called again (4th person) where I had to repeat myself the 1000 time about the same issue, not only he did not help, he requested a refund to the person (THIS was not requested and not wanted) so I told him to cancel this request because this is not what I wanted and he hung up on me. I called again and an additional person replied telling me that they will speak with the other operator, but they cannot confirm the cancellation for this request as I have to call back. So this is my 4th time on the phone just today, plus yesterday's call all due to NO ONE DOING THEIR JOB PROPERLY. The worst part is that Raquel (the operator from yesterday) told me that we are all human and we all do mistakes.. This is her reaction to the fact that the things were not done properly. Anyways, here I am still on the phone trying to get my money back still. The recordings of these calls needs to be listen for the management to see which is the reality of their operators: disrespectful, incompetent and liars.