Avoid like the plague, along with the rest chinese shops, unless you don't care about after sales report. Whenever I had a problem with a product, their solution is always repair at your country, or have a partial refund. They always refuse to pay for postage fully, even if the item in question arrived dead(DoA). The main job of their support is to haggle with you until you go away. They only answer you email once per day, so this means that any issue you might have is always going to drag on for at least a couple of weeks. My latest buy was a small cheap portable projector (blitzwolf vp-5). After 10 days the internal LCD started showing horizontal tirquaz lines. Our email thread is as of today 20 messages back and forth. They had me firmware upgrade twice, take photos 3 times and shoot a 10min video showing off the problem / firmware upgrade procedure. After accepting that there is an issue indeed, they wanted me to have it locally repaired and refund me less than half of the price(you cannot find the parts required, even on the internet), or give me 25$ to have it send back(average cost of a package 2-3kg to china from my country is 40-45€ using the cheapest service). And this is not a first, but just an example. Vacuum with a problematic battery(wouldn't charge), broken toys, smart adapter that touldn't turn on at all, you name it. Every time their support is just the worse. If you calculate the time I spent everytime to deal with these issues, you 'll know that if you have other options, even more costly ones, this ends up not worth it at all.
4 years ago
Banggood has a
4.4
average rating
from
7,968
reviews
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