I ordered a 35L still from their website. The good part is it came a few days early, and the price was very good. I even found a coupon code that gave me a big enough discount that it paid for the shipping. It appeared to have been properly packed and there did not appear to be any shipping damage. The bad is that the port for the temperature sensor was missing. There was supposed to be a small tube welded to the side, but this tube was missing on the one they sent me. No one in their Customer Care group speaks English, strange but true. They appear to be using some sort of translation program that does a really poor job. Every time I sent them a message, they appeared not to understand what my issue was. They also didn't understand that the messages had pictures of my problem. After 4 times, I put in another request and gave up on the first correspondence. I have yet to hear anything back from the 2nd try. Bottom line, if you have something wrong with your order, yu are out of luck. They haven't a clue what you are talking about.