Honestly the quality of the locks has declined.I've just got a replacement for a M97 lock that I have had to return - the plating is extremely poor on both. also the face plate is bent, but it should bent back when fitted. In summary, these locals are NO LONGER worth the premium the they once deserved - absolute junk now. I gave the customer service team chance to sort it - it took 2 weeks for them to even recognise me, I've to chase and then the same poor quality product was sent - with the same faults. Nothing like their reputation or their marketing images.