Had a 50/50 experience with this firm. As part of my house refurbishment we chose to install Banham door furniture & fittings, to enhance our front entrance door. We chose them, based on their reputation for quality, but this was before I had read any reviews about their (lack of) service. All the fixtures and fittings were only viewable online and even when their sales rep came in person to discuss the works, in hindsight, one downside was that no samples were ever available to physically see prior to installation. We placed an order, had all the items fitted, but then noticed that one fixture appeared oversized and out of proportion with the door. I called the rep back the same day to ask about changing this one item and gave my reasons. Didn’t get any definite answer to my query. Then got the final invoice, which I stupidly paid for without getting my query resolved. It’s now been over two months and still nobody has had the professional courtesy to address my query. The lesson learned is Banham market themselves as providing a good product, which to be fair I think it is, but their aftersales service, in my experience is abysmal! And they charge a hell of a premium for it! The business attitude they seem to have is, once they have got your money don’t expect much from them after that. So, if you’re considering buying products or services from them, make sure your 100% happy with everything, before paying the final invoice. Considering the significant amount of money they charge for their products and installation, I am extremely disappointed at their after sales. They have shown a complete disdain for customers. So don’t rush to pay them, as you wont hear from them after you have paid them!! Be very wary, check you like what you have and it all works, before paying them. To date, I still haven’t had a response from Banham, regarding my query! So good luck!!