locks, keyhole, letterbox and handles cost over 1300. we wanted to update on our existing setup, just an updated Banham. we requested two separate locks with separate keys=they gave us the same lock and key for bottom and top. originally we had a turn lock open on the inside for top lock, easy not to fiddle with keys when dog, children, house gets lots of traffic= they gave us a keyhole lock from the inside, so now anytime the doorbell rings, I need to run to my key cabinet to fiddle with the door, if i leave the key in the keyhole while i am indoors, then whoever comes home after we go to sleep cant come in. They insisted that my husband signed off on this. My husband is trusting man who spoke to the salesman/surveyor and explained what we wanted and trusted he would understand, when he first came I was there when he said we want the same thing but with Banham and a different color. Now we come to fit: 1) My door handle on the inside goes down but does not go back up. 2) The fitter scraped down so much of our wood door, where the key locks into the wall component, that you can FEEL THE AIR BLOW THROUGH. And see a bit of LIGHT come through, 3) The mailbox has about half an INCH (not centimeters!) INCH space open from the top and air blows through that besides that it looks unsightly. I am so displeased and here I am talking to about half a dozen people and spending hours trying to get this resolved. This is an exception to the rule that says you get what you pay for!