I have been a loyal customer for 29 years and although the pandemic has caused issues for everyone in every industry, I have found that the Bank of America now has the most useless customer service department I have ever encountered. I'm in the process of disputing a charge and have spend 10 plus hours on the phone, waiting on hold for 1 hour at a time only to be transferred to someone else. I have now provided multiple letters and documentation including photo's that I have been requested to provide by the B of A only to have it requested again. It's now 5 times today. The departments are not trained well and are very quick to hang up on you when you ask to speak with their supervisor. They also like to repeatedly tell the customer to remember to keep the call "professional and remind you that your on a recorded line". They are clueless that they are causing more frustration without providing any valuable information to the client. They can't even answer a simple question as to why the Claims Resolution department keeps loosing documents. I wouldn't recommend them to anyone for anything!