Order chairs on October 10/6 and they were supposed to be delivered in a week. The items ended up being on back order (not noted on their website when I placed the order), I was notified on 10/10 the items would be back in stock on 10/24 and asked if I still wanted to proceed with the order and I said yes. They offered to expedite shipping at no charge and I would receive them in 1-2 business days once they came back in stock. 11/2 comes around, and I was following up for over a week and kept getting the same story they were shipping later in the week. I needed the chairs for a dinner party and had no other option at this point since I was told they would be to me by 10/26. Finally on Friday 11/3, I get an email saying they were shipped, but for ground delivery and wouldn't be to me until Monday, the day after the dinner party. Huge disappointment. This company doesn't have a handle on inventory or tracking of items. I planned a month ahead and still didn't get what I needed in time.