I ordered a set of bar stools through the website during a promotional sale. After almost 3 weeks of nothing, I got an email that they were on back order and expected to be back in stock on a certain date. The website offered me expedited shipping at no charge. Would of been more acceptable if I wasn't already receiving the order with free shipping from the promotion. A few days went by after the restock date went by and heard nothing about the shipment. I followed up via email to the customer service rep that had contacted me and got no work back. A few days later I suddenly got a confirmation email that the order had shipped. The stools are good quality, however its unfortunate that the company could not compensate more than just offering expedited shipping. Thankfully they came in time for the holidays as they were a gift for someone, just took a month to get them.