I'd give this company zero stars if I could. First off, I was told when I ordered that my chairs WERE in stock. ONE WEEK later, I get an e-mail that my chairs are back-ordered and this is ONLY after I had followed up on my tracking info which said "preparing to ship" for a week. I made several attempts after that at contacting the company, to no avail. Ok, they did e-mail me back saying we will update your tracking info and follow up (NOT!). My original phone call was never returned to this day; my e-mails continue to go unanswered for any information and now the tracking information doesn't work to allow me to even track my order. I called last week and the poor operator said, "I can't help you, I'm only an answering service". What type of company doesn't have employees or service consultants that can actually help you? I want to cancel my order immediately and want a full refund. The Better Business Bureau is my next stop. This is utterly ridiculous. I did see this same type of review below so I'm happy to at least know I'm not the only one receiving this treatment. Absolutely horrible experience! I have never dealt with such poor customer care and communication. We all know things happen and there are always late shipments, etc. but have a little respect for your customers and at the very least, acknowledge them and update the status every once and a while. I will never order from this company again.