I am livid. I ordered these chairs from Bar Stool Co. because it was $10 less expensive than other competitors online. I regret this decision greatly. I placed the order on 4.2.18. I was sent an email confirming my order. 6 days later I check to see where in the process my order is and it says preparing for shipment. I give them a call and some lady answers and I ask her if there's any reason as to why my order hasn't shipped yet. She takes down my information stating she can't reach the warehouse and they will call me back. 2 days later, of course not receiving any phone calls, I call again. The same lady answers and again I ask her what the problem is. She again takes down my information and says I'll get a call back. 2 days later again I call and fed up with this, I say just cancel my order. She says she cannot cancel but will let "them" know that I'd like to cancel. Not thinking this message would go anywhere I replied to my order email stating that I'd like to cancel my order. Here "Dylan" replies to me saying how sorry he is and that he can expedite my shipment for 2 day shipping at no extra charge. I say if I can get it in 2 business days I won't cancel. He then tells me my order will be shipped that day and I will recieve a confirmation email. The FOLLOWING day I receive an email saying the package has shipped and will be due in 1 week's time, not 2 days as we had discussed. Again, I reach out to "Dylan" to point this out. He apologizes and says he called FedEx and updated it so it will be delivered in 2 days. 11 days after placing my order it finally gets shipped. But guess when my package arrives...1 week later. So finally I have my chairs and as I look at one of the packages I notice the box is pretty beat up. So I open up the box and sure enough one of the legs is broken in half. I've reached out to modway for a replacement and we'll see what they say. To top this off the chairs aren't grey but have a green tint to them. This has been my worst online shopping experience to date. I've attached pictures of my correspondence and the broken chair.