We placed an order in Dec 2018 for 8 dining room chairs. We were getting emails stating separate shipments so we contacted them and stated we would like for them to all come at one time, because the first shipment would arrive while we were out of the country. They said that was no problem and they would hold first shipment till second was ready. That didn't happen. Thanks goodness for relative who happened to stop by to collect mail. After getting all chairs and assembled them, there was one chair that was defective on one leg mount. No matter what we tried, that one leg sat 5/8" off of floor and chair would wobble. On Jan 10, 2019, I called and was told to fill out online request for fastest support. I did and it states "A support person will contact you ASAP." As of today, March 8, 2019, no one has contacted us by phone or email. After a couple days, I started to call and now it puts you on hold for about one minute and then tells you to leave a message or contact them thru chat for fastest service. You will not be able to talk to anyone on phone. I left messages and chatted with several people and no help what so ever. I even filled out the online request 2 more times. They just do not care after you have made your purchase. We did a quick search before our order and the one or two sites we found rated them decent. But now when you do a broader search, you can see just how bad they are rated. I would say "Stay Away" from Bar Stool Co.!