Seven years ago, I bought a Barbour Fellmoor jacket online from Outdoor and Country. After using it regularly for 7 years I decided to wash it for the very first time in 2022, as per the washing label which said it could be machine washed at 30 deg C. The dry-cleaning sign was not indicated on the garment label. Unfortunately, the jacket shrank! I wrote to Barbour Customer service who confirmed I had followed the washing instructions correctly and said that if the garment shrank, it was a defective product. I was advised to contact the retailer with proof of purchase. I did not have the proof of purchase but I dug up a review I had done on Trustpilot when I bought it. Outdoor and Country located the purchase on 24/1/2015 but said they could not help as it was more than a year old and suggested contacting Barbour. Barbour then wanted to inspect the garment and sent me a Royal Mail label for free return. Following inspection they wrote that they had identified the issue that I had found. They wrote they were unable to offer a like for like replacement as they did not have any Fellmoor jackets. But they offered £369 towards a new jacket from their collection. I opted for the Wellesley jacket priced at £429 and volunteered to pay the £60 difference. This was promptly accepted and in two days, despite the Christmas season, and Royal Mail strike, my new Wellesley was delivered by courier. I am entirely delighted with Barbour Customer Service as well as their products. They rightfully deserve all FIVE STARS!