Terrible, awful customer service. I called in twice to update my new address. Took me almost 2 hours on the phone to do just that. Then few months later my new card didn't show up. Phone lines were unavailable so I decidedto use chat option. What a mistake! First two agents just did't respond. Waited 15 min total. Third started asking bunch of security questions, then 45minto conversation finally checked that MY NEW ADDRESS IS WRONG. They changed my new address to completely wrong one! Spelling mistakes all over. So I've updated address, triple checked and requested new card as old one expired already - was shipped to the wrong address. Took me 2,5 hour total just this. Month later and I still don't have my card! Old one expired 1,5 months ago. I decided to head to chat and this time customer service was even worst. First agent just didn't show up. Second one, after taking 30 min now wasting my time just LEFT THE CHAT. She just LEFT! Wasted my time again. Didn'help me with new card, didn't offer any help me not being able to make any payments. LEFT THE CHAT after 30min of me trying to get my new card - customer is just left stranded! No card, no avility to make payments for over a month now, no support. Barclays as an institution is a disgrace.