I have been held up abroad due to the pandemic, lockdown in the country I’m in and health issues. For over 2 weeks my debit card has been blocked by Barclays for suspected fraud ( not the case). The chat is a useless bot then a useless and rude customer service officer. Everything seems to be outsourced to India and the service is absolutely appalling. Like beyond insulting and with zero respect for customers and their dignity. In the past 17 years I have been with Barclays I never encountered such poor service as now. They do not give their name when asked and one customer service officer actually gave a name that was clearly dishonest. Is it legal or professional for a financial institution to have customer service who openly lie? I have tried to contact Barclays over 2 weeks to lift the block on my card ( easily done as it has been dealt with swiftly before). Chat is rude and useless, email complaints started to get a response but then repeatedly ignored. Almost every number I’m given does not work, I have called internationally repeatedly but am cut off after long holds or sent to another department and cut off. To wait for 30 minutes paying international rates then get cut off is beyond abominable. I have sent my medical health evidence to the specialist complaints email contact and need to see a doctor. I have not got access to my money whilst abroad in a country in lockdown and need medical assistance. I cannot contact Barclays and have repeatedly tried. Not only is this disgusting customer service and unethical, it is actually dangerous and puts people at risk. I have contacted the ombudsman now as desperate. I definitely will leave Barclays ASAP.