To be honest I wouldn't even give it any stars. I gave several chances for Barclays but it is just not meant to be. I tried to open a bank account, first one in the UK as I am new to the country. In the beginning it was very hard to get a proof of address that was accepted by the bank, but that is generally like that in UK. The first disappointment was with Barclays Customer support. I booked an appointment over the phone for a Saturday, they offered me several options, I picked one and put it into my calendar 3 weeks in advance. The operator was about to give me reference number, I asked him to wait for a time so I can write it, he said it is not that important so he basically pushed me to end the call. When I went to my long avaited appointment it turned out that he booked it an hour earlier. He also didn't send any confirmation. I had to rebook, now for two days later. I took off time from work, went to the bank, I brought my letter from NINO office for proof of address that was previously checked by a receptionist at one barclays and customer support also confirmed that it works as proof of address. At the appointment they told me that it is a temporary NI number so it does not work. I rebooked the appointment again. Finally I got to the Cheapside branch with Ryan Sparrowhawk. It went fast, in fact Ryan didn't care much to provide information in a way, he seemed to push the apointment. After completing a form he sent me off that I will get a call back within 4 hours with my account details. I didn't. I called Customer support the next day, I was asked when my application was submitted. I told them I have opened a bank account yesterday. The cust. sup. representative said the account is not active yet, btw asked me ' Hey mam, if you applied yesterday, how do you expect to have a card today' - I was asking my account details, not the card. Not to mention how rude he was. This was three weeks ago, still haven't heard from it. In the meanwhile I opened an account with TSb two days after I called Barclays Customer Support asking about my account details. My partner also had bad experience with them and I would highly recommend to pick any bank but Barclays. They should invest more into customer support, training employees, processing applications - basically service - rather than marketing and ads.