I very much doubt what I have to say here will be making any difference but I will be writing to the Banking Ombudsman and I suggest other customers do the same. Go to their website financial-ombudsman.org.uk or write to your MP and/or visit the Citizens Advice Bureau. My mother, who is 92 in April used to work for Barclays Bank but the way she has been treated recently had been nothing short of shabby. They closed her local branch in Thorpe Bay, Essex, and she has no means of visiting the next nearest branch. I have attempted to register her for online banking, but despite being a digital native I have been frustrated at every turn. The phone lines are closed on Saturdays, and you are expected to ring during the working week to resolve an isdue they created but they still don't answer the phone. My mother has been a Barclays customer for over 60 years!