My elderly father is in his 80's and has used the same bank for all of his life, therefore it's been difficult to make any changes for him. And move his banking anywhere other than Barclays. I have steadly found their customer services becoming worse and worse. The actual face-to-face staff in our local branch had been helpful, but they have now closed his branch. My father chose to make me a joint bank account holder with him, so that I can help to pay some of his bills. He has tried but is unable to use the internet, we have tried multiple methods to aid him, but some people are not able to use onine shopping, banking and alike. This weekend, a simple payment for his yearly parking permit was declined by the bank , their customer services are not available by telephone in the evenings or on Sundays (they claim that you can talk to their customer services team by "app" 24 hours per day instead.) I work for the NHS and canot spend time during the week trying to access their customer services (we get 30 minutes lunch break and often have to work through that.) And my father refuses to have any of his banking online, and will not use a smart phone. Barclays is discriminating against it's older customers by refusing to have a customer services department that is open and available on the phone at weekends and into the evenings. Also they are relying automated fraud detection software that is not fit for purpose. The pattern of income and expenses from the bank account follows a very regular pattern and has done so for years. There was no reason for there to be any problem with this payment. We have been faced with having to deal with 4 phone calls back and forth between us and the bank to try and find out what is going on. Whilst I realise that banking fraud is a very important issue. Which Magazine points to Internet banking fraud increasing by 117% and Mobile banking fraud being up by 48% in 2020, and Barclays bank along with one other does not fare very well in reviews. My father choses not to undertake internet banking or use mobile banking apps as he feels they are unsafe and will not give permission for me to help with internet banking. Yet through being very careful and very safe with his banking, due to his age he is being penalised. This ageism by the bank, is not acceptable. As soon as I am able to book some annual leave in the next couple of months I will be moving his bank account. After many decades with Barclays , he has agreed to leave. He has a substantial income and savings, therefore it is the bank's loss.