Beyond useless. I was making the simplest request but the robotic service could not deal with it and kept repeating the same irrelevant information and instruction. To add to my ever increasing frustration I had to try to use the telephone banking system to pursue my query. There was going to be a wait of forty minutes which I could not do. How is this any kind of service? I wholeheartedly agree with other reviewers who describe the rapidly deteriorating customer care from Barclays. It is unacceptable to push the app in such a way that longstanding Barclays customers feel completely sidelined, without any working alternative service and totally under valued, especially when aspects of the app are so inadequate. My query, which in the past would have taken ten minutes to sort out on the phone, remains unresolved. And while I'm on, stop funding environmentally devastating projects. I feel ashamed to be associated with a bank that has your record of being one of the biggest funders of fossil fuel companies.