Disgraceful attitude towards customers
I wanted to transfer £4000 into my sons account as he was going away.on the app only allowed 2k at a time so did the first transfer ok but refused the second. Explained to customer services when they called soon after the transfer was genuine it that obviously wasn’t enough they wanted to know why I was transferring and what it was being for and apparently not happy even though I had passed the security. My app was blocked and they told me to reactivate my account in the bank with id which I did. On asking to get access to the app the asked questions about how I was using the funds to which I told them was a private matter.
They told the police to come to the bank to interview me for FRAUD. Totally shocked!!
I have been banking with Barclays for over 40 years and did not this blatant disregard for an older wiser and constant customer
They really don’t care about the customer and would like to make criminals of them
Changing my account straight away in disgust
2 years ago
Barclays has a
1.6
average rating
from
887
reviews
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