I've been with Barclays over 30 years, I recently had issues with fraudulent use of my debit card so went on my Barclays app to do online chat which was no use so I phoned them directly,I waited over 15 mins no answer, I finally had a return call following day saying they had cancelled my debit card and would send me a new one, it's been 5 days, now still nothing, so back on to chat which is a big waste of time then back to a direct call which I was told I'd be waiting another 30 mins plus to speak to someone,I received a new debit card on my app tried to use it from my phone but doesn't work?? have since been told Barclays haven't set this feature up even thou they keep advertising it on their app, tried again to ring Barclays told me on the app 24/7 service but when rang number only covered stolen cards so a bit of a lie of Barclays, lm having to use my Capital one credit card until my debit arrives and hopefully will work ,for such a large established company I'd expect better from them , after this poor communication and Barclays app shambles I will seriously be looking for another bank !